Your Arciste Brow Pen product is warranted against defective material or workmanship for a period of 30 days from the delivery date.
DO NOT return your defective product. You may keep it. We’ve made the process easier and faster for you by skipping the return step.
To receive a replacement or request a refund, please follow these steps:
DAMAGE TO THE PRODUCT RESULTING FROM TAMPERING, ACCIDENT, ABUSE, NEGLIGENCE, UNAUTHORIZED REPAIRS OR ALTERATIONS, UNAPPROVED ATTACHMENTS, OR OTHER CAUSES UNRELATED TO PROBLEMS WITH MATERIAL OR WORKMANSHIP IS NOT COVERED BY THIS WARRANTY.
If 30 days have gone by since your goods have been delivered, we can't offer you a refund or a replacement. However, you are welcome to contact us for an exception.
Getting a replacement is faster and more convenient than waiting for a refund. We encourage you to consider that option first. Replacements are subject to availability.
Arciste is not responsible for reimbursement of any labor costs or delays that may occur due to the receipt of defective goods.
If your product is defective or damaged, we will gladly send you a replacement at no cost. You do not need to return the original item.
Reordering your Arciste Brow Pens through a replacement is the easiest and fastest way to resolve the issue. We prioritize these requests and handle them with urgency.
Just send us a video showing the defect along with your order number in the email subject line, and we’ll take care of the rest.
Please note that replacements are subject to availability, and we will notify you if any delay is expected.
Report any damaged product within 48 hours of delivery by sending a video showing the item, its packaging, and shipping label. Reports submitted after this timeframe may not be eligible for a claim or replacement.
We usually send a replacement at no cost once the damaged product is confirmed. However, in some cases, a charge may apply depending on the outcome of the carrier’s claim. Replacements are subject to availability.
Contact us at arcistehelpteam@outlook.com for any questions.
Once your video evidence is received and inspected, we will notify you via email whether your refund is approved or denied.
Approved refunds will be processed within 3–5 business days and credited to your original payment method.
Refund requests also require video evidence of the defect. You can request a refund within 30 days of delivery, and we can initiate the process before receiving the returned product.
You will receive a refund of the purchase price. Please note: original shipping costs are not included in the refund and will be deducted.